I know that a great many companies have outsourced their communication centers to a foreign country. I am wondering if Comcast has done that. I know these folks in a foreign country answering the phone for a United States company are just trying to earn a living and I don’t fault them for that. My thoughts are if you are going to handle business from a United States company, the very least you can do is have a good grasp of the English language.
I had a huge overcharge on my bill from Comcast that I received in the mail yesterday. A call to Comcast eventually got me to the billing center after a several minute hold. The first person that I spoke to was Marcella. She spoke so fast that I couldn’t understand a thing she was saying. I would ask her to speak slowly and she would for a second or two and then speed up like she had a flight to catch. After about half an hour on the phone trying to get through to her I asked to speak to her supervisor. Another hold of several minutes before Nancy came on the line. Nancy didn’t speak so fast but she had such an accent that she was hard to understand. I finally hung up with the matter unresolved. I will go to the Comcast Center here in town this morning and see if they can get it straightened out. I am again thoroughly disgusted with Comcast!!
Call it intervention of some kind, probably not divine, my door bell rang just as I was getting myself calmed down from talking to Comcast. It was the ITV3 guy who is with another cable company here in town. Anyway, I told him to come back in a couple of days because if this doesn’t get straightened out ASAP they will have another customer. There are a lot of people here in Pekin who have already switched to this company and are very well satisfied.
And that is enough ranting for today. Sorry I couldn’t wait until official rant Wednesday to unload on this. I will give an update of my visit to Comcast on tomorrow’s blog.
Have a great day! Stay safe and be happy!!