It's that time of the year....

It's that time of the year....

Tuesday, June 19, 2012

Comcast rant on a Tuesday…

I know that a great many companies have outsourced their communication centers to a foreign country.  I am wondering if Comcast has done that.   I know these folks in a foreign country answering the phone for a United States company are just trying to earn a living and I don’t fault them for that.   My thoughts are if you are going to handle business from a United States company, the very least you can do is have a good grasp of the English language.

I had a huge overcharge on my bill from Comcast that I received in the mail yesterday.  A call to Comcast eventually got me to the billing center after a several minute hold.  The first person that I spoke to was Marcella.  She spoke so fast that I couldn’t understand a thing she was saying.  I would ask her to speak slowly and she would for a second or two and then speed up like she had a flight to catch.  After about half an hour on the phone trying to get through to her I asked to speak to her supervisor.  Another hold of several minutes before Nancy came on the line.  Nancy didn’t speak so fast but she had such an accent that she was hard to understand.  I finally hung up with the matter unresolved.  I will go to the Comcast Center here in town this morning and see if they can get it straightened out.  I am again thoroughly disgusted with Comcast!!

Call it intervention of some kind, probably not divine, my door bell rang just as I was getting myself calmed down from talking to Comcast.  It was the ITV3 guy who is with another cable company here in town.  Anyway, I told him to come back in a couple of days because if this doesn’t get straightened out ASAP they will have another customer.  There are a lot of people here in Pekin who have already switched to this company and are very well satisfied.

And that is enough ranting for today.  Sorry I couldn’t wait until official rant Wednesday to unload on this.  I will give an update of my visit to Comcast on tomorrow’s blog.

Have a great day!  Stay safe and be happy!!

Beth

19 comments:

  1. All i can say is we have Comcast too and have had lots of issues too and the price is outrageous. Good luck, sandie

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  2. I REALLY want to know how it worked out. I fgot one of those twice now and he was completely ineffective. There were a lot of silences-- and when I said 'are you there still'? he would say these words "I am double checking". But nothing ever happened. And though he asked for the last 4 digits of my social, he claimed it wasn't my number. I had to hang up too. Does Comcast do that on purpose?

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  3. I am sorry to hear you're going through this - customer service is not what it used to be. We have been without cable since January - mainly because of cost and not much we would like to watch on anyhow. We purchased items to put up an antenna, but just recently decided we didn't need it. I don't watch tv during the day - get my news from radio and internet. We have a weather radio - I check weather.com for 10 day forecast and we watch what we want - when when we want through Netflix - without commercials - very inexpensive. It is fun to watch tv series one after another - I hope you find the solution that works for you!
    Hugs,
    Kathy

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  4. Can't get Comcast here. The only one we can get is MediaCom. I can't say I'm thrilled with them either, but what choice do we have? None. Good luck with your provider. Hope you can really rattle some cages and get something done!!!

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  5. We have Charter and don't really have any problems, except that now you have to sign up for a 2 year program with them, just like the cell phone providers. Stupid. And they always want to up the fees when it's time to renew.

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  6. Thanks so much for your kind words on my blog. It's nice to "meet" you! :) I love your blog--especially the quote at the top. So true!

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  7. We have run into this with our internet providers as well and it is so frustrating. I hate overseas call centers! It is even more frustrating to think that so many of our American jobs have gone overseas to call centers that are totally unhelpful. You have my sympathy. I hope you can get everything resolved.

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  8. AMEN Sister, i have the same thought as you. I don't hate anyone or fault someone who is just doing there job. BUT as a customer who pays there bill each month I should also have the courtesy of being able to call and have my problem / question answered and not end up where I want to just hang up and say screw it! Which sadly I think may be the reason behind some of it since some do just that they give up and just take the bad customer service.

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  9. There are times when I think we all roll the dice with any company we need help from. If you get the right person it makes all the difference in the world...if not...well, you know. Lately I've noticed and obsession with automated choice machines...if you need a person you run the risk of being disconnected or being tied to a phone that never is picked up...yep, we've come a long way.

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  10. We have Cable One up here as the main overpriced cable TV and internet company. I switched a couple years ago to somebody else cheaper for internet and dropped cable TV. Have had really good service and the price hasn't gone up in two years!

    I know what you mean by trying to communicate with these people on the phone who don't speak English very clearly and don't understand it very well, either. It is so frustrating! Especially when you know that we need jobs over here in this country. :( Customer service has really gone downhill with most of the companies who are outsourcing that I've had to deal with. I feel badly because I know they can use the jobs over there, too. A conundrum.

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  11. Oh I could have my own rant about Comcast. We got rid of them years ago when we couldn't get a problem resolved.
    Hope things work out for you.

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  12. Hi there! I apologize for the experience. I work for Comcast and I'd like to look into your experience. Kindly, contact me; provide your info and a link to this page so that I can assist further.

    Thanks,

    Mark Casem
    Comcast Corp.
    National Customer Operations
    We_can_help@cable.comcast.com

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  13. Hi Beth,

    Interesting to see you last comment here. I have not had trouble with this company. However, I so relate to your experience on the phone to someone in a different country in a call centre, whom you cannot understand and who cannot understand you.

    Hugs Nita

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  14. Beth, I detest Comcast and we are looking elsewhere. I think I will write the man who offered you help and see if he will help us. We have their bundle, and have had it several years and it is expensive. But before we learned how to delete the message machine, it filled up. It won't tell anyone it is full. When I called to see if we couldn't just dump it and start over, some smart mouth kid told me it couldn't be done, unless I did each one, one by one. I told them then to take me off of their message retrival and he said okay. But they have continued to charge for it and take messages we can't see. They won't tell people it is full and people are leaving messages we never receive, like the hospital, doctors, our minister, family, etc. They wonder why we don't respond to serious messages (which we never knew existed). We tell people now that Comcast doesn't work for us, but they forget. At the moment I am awaiting the doctor's report on my MRI and Ultrasound yesterday, and have to stay home to be sure I get it. Other than their customer service, or lack of it, we would have been satisfied probably, though the price is high. Because at my age, fights for what is right are difficult for me so I have not been as aggressive as I would have been a few years ago. Our kids are looking for some less expensive and hopefully workable services for us. Comcast even quit their good easy listening station and went to some muzac type of station, not nearly as good. Fortunately this is the only really bad company we have had to deal with.

    Yes, we prefer talking to people in the US. I don't care how well the foreigners try to fake it, they just can't understand. And many Americans would really like to do that job here. BGB

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  15. Oh I so know what you mean. I feel exactly the same way. If they are doing business in the US they should at least speak good English that we natives can understand. I sometimes ask to speak to someone else.

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  16. Oh Beth I have been there so many times and It drives me nuts! I usually just say I have to call back and try again in the hopes that I will get someone else that I will understand. One thing though they are usually very very polite. Every time my brother-in-law says he going to change from direct tv they end up giving him free trial offers....with me they say "OK, see YA!" LOL!
    Blessings, Joanne

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  17. I would be ranting, too, then dropping them and finding another provider. And why in the world can't companies help our economy here and hire Americans to help Americans????? I just don't understand their logic!

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  18. Dear Beth,
    I don't want see change your life only way you having a wonderful time for us too.

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